Reference

Legal terms for your marijp account

marijp puts account terms, access conditions and privacy choices beside the lobby, so you can check the Legal position before opening an account.

Account conditionsPrivacy choicesLocal access rulesPolicy contact path
marijp Legal terms for your marijp account
POLICY HELP

Contact us about Legal account questions

A clear support route helps you resolve a Legal question without guessing which policy applies.

Account access If phone verification stops you from reaching your account, contact us through the account…
Wallet records For DANA, OVO, GoPay or QRIS questions, send the payment reference and account identifier…
Policy requests To ask about a Legal clause, data copy or correction, use account help and…
DATA PRACTICES

Protect your Legal records and account

We treat Legal handling as an operating process, not a page left unread. Our account flow links phone verification with access checks, while payment references help us identify a transaction without exposing…

Data collection

We use account details such as your phone number to complete verification and connect you with the correct account record. Payment references from DANA, OVO, GoPay, QRIS or bank transfer may be used to investigate a status question.

Cookies

Cookies can support account continuity, security checks and page preferences. Your browser controls whether cookies are stored. If you clear them, you may need to complete phone verification again before account access is restored.

Account security

Keep your password, verification code and wallet PIN private. We do not need your wallet PIN to inspect a payment reference. If you suspect account access has changed, contact support before attempting repeated login or payment actions.

Record retention

We retain account, verification and transaction records for the period needed to operate the account, resolve disputes and meet applicable legal duties. Ask support which record category your request concerns so we can route it accurately.

Your requests

You may ask for a copy, correction or clarification concerning your personal record. Send the request from the account help path and describe the change clearly. We may verify ownership before releasing or changing account-linked data.

Policy changes

When a Legal clause changes, we update the policy page and may ask you to read the revised wording at account access. Check the displayed date and scope before continuing, especially when local access rules have changed.

Find Legal answers before opening

These Legal answers address the checks you are most likely to make before creating or using a marijp account in Indonesia. They cover eligibility, phone verification, personal data, cookies, payment records and requests for policy changes. If your situation is not covered, use the account help path and quote the relevant Legal section.

Access depends on local law and your location. Our Legal wording does not replace the rules that apply where you are. Check whether access is permitted before opening an account, and contact support if a location or eligibility clause is unclear.

Phone verification connects you with the correct account and helps protect account access. We may request it before you enter the lobby or discuss private records. Use a number you control, and contact support if that number has changed.

We may use a payment reference, account identifier and status detail to investigate a transaction. This does not require your wallet PIN. For a DANA, OVO, GoPay or QRIS question, keep the receipt reference available when contacting account help.

Yes, you can ask about a copy or correction through the account help path. Describe the record and the requested change without sending a password. We may verify account ownership before sharing private data or applying a correction.

Yes. Cookies may support account continuity, security checks and saved page choices. Your browser settings control storage. Clearing cookies can remove those choices and may require phone verification again when you return to account access.

Records are kept for the period needed to operate the account, resolve payment questions and meet applicable legal duties. The period can depend on the record type. Ask support to identify the retention category relevant to your request.

Read the current Legal page and check its displayed scope or date, then use account help if you need clarification. Quote the clause that concerns you. We may confirm your account details before discussing account-linked policy requests.